Privacy Policy

Kaieteur Kitchen (“we”, “us”, or “our”), operating at 7626 104 Street NW, Edmonton, AB T6E 6S2, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, and phone number when you contact us or place an order
• Billing and payment information processed securely through our payment provider
• Email address when you subscribe to our newsletter
• Job application details including your résumé when you apply for employment
• Communications you send us through our contact form

We also automatically collect certain technical data when you visit our website, including IP address, browser type, referring URLs, and pages visited, through standard web server logs and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Communicate with you about your order or inquiry
• Send you newsletters and promotional emails (with your consent)
• Improve our website and service offerings
• Comply with applicable laws and regulations
• Evaluate job applications

3. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. We use:

• Essential cookies: Required for the website to function (e.g., shopping cart, login sessions)
• Analytics cookies: To understand how visitors interact with our site (e.g., Google Analytics)
• Marketing cookies: To deliver relevant advertising (if applicable)

You may control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

4. Third-Party Services

We may share your information with the following categories of third-party service providers:

• Payment Processing: Heartland Payment Systems or Stripe processes payment card data. We do not store full payment card numbers on our servers.
• Email Marketing: Mailchimp or Brevo (Sendinblue) to manage newsletter subscriptions.
• Hosting: Our website is hosted by [FILLER: hosting provider]. Server logs may be retained according to their data retention policies.
• Analytics: Google Analytics (with IP anonymisation enabled) to measure site usage.

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Order records are retained for a minimum of seven years for tax and accounting purposes. Newsletter subscriber data is retained until you unsubscribe. Job application data is retained for [FILLER: specify retention period] after the position is filled.

6. Your Rights (PIPEDA & Alberta PIPA)

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for certain uses of your personal information
• Lodge a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta

To exercise any of these rights, please contact our Privacy Officer at the address below.

7. Contact Information for Privacy Inquiries

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Privacy Officer
Kaieteur Kitchen
7626 104 Street NW
Edmonton, AB T6E 6S2
Email: hello@kaieurkitchen.ca
Phone: (780) 555-0100

We will respond to all privacy-related inquiries within 30 days of receipt.